- Your rating shows in the consumer search — it directly drives whether you get picked.
- The ladder runs: complaint → DISCOM review → suspension → blacklisting + PBG forfeiture → police in loan-fraud cases.
- Install within about one month of approval and respond to every complaint fast.
- UPNEDA blacklisted a Prayagraj vendor and forfeited a ₹2.5L PBG — enforcement is real.
- A system-of-record that proves on-time, documented work is your best protection.
Getting empanelled is the start; staying trusted is the job. In PM Surya Ghar your rating is public to every homeowner, and a serious failure can cost you the bank guarantee you posted to register. The good news: the things that protect your rating are the same things that make you a good EPC — install on time, do clean work, answer the phone.
How the vendor rating system works
The PM Surya Ghar vendor rating reflects how well you actually deliver, and it is shown to homeowners in the consumer vendor search. When a homeowner browses installers for their area, your rating sits next to your name. A strong rating wins work; a weak one quietly starves your pipeline without anyone telling you why.
The rating is built from a few practical signals.
The escalation ladder: complaint to forfeiture
Blacklisting does not happen out of nowhere. It is the top of a ladder, and you can step off it at any rung by resolving the problem. Knowing the ladder tells you exactly where to intervene.
Consumer complaint
A homeowner raises a complaint on the portal or with the DISCOM — late install, poor work, no service response, or a subsidy/loan issue.
DISCOM review
The DISCOM reviews the complaint and your record. A pattern of complaints or an unresolved one moves you up the ladder.
Portal suspension
Your listing can be suspended so new consumers cannot select you while the issue is open. Your pipeline stops.
Blacklisting + PBG forfeiture
For serious or repeated failures, the DISCOM blacklists the vendor and can forfeit the Performance Bank Guarantee.
Police / criminal action
In loan-fraud cases — misusing a consumer loan or faking commissioning — the matter can escalate to police and criminal action.
The further up you go, the harder it is to come back. A blacklisting and PBG forfeiture can end your business in a state, and a loan-fraud case follows you personally. Resolve at the complaint rung and none of this starts.
The install window and complaint-response rules
Two obligations matter most for your rating. First, the install-within-one-month rule: once a consumer selects you and the work is approved, you are expected to complete the installation within roughly a month. Second, the complaint-response obligation: you must respond to consumer complaints promptly and close them.
Why these two break most vendors
Missing the install window is the single most common complaint trigger — a homeowner who has waited, paid and seen nothing happen will escalate. Slow or absent service after handover is the second. Both are operational, not technical: they come from losing track of which job is due, which complaint is open, and who owns it. That is exactly what a service and AMC workflow is for.
Real enforcement, happening now
This is not a paper risk. UPNEDA blacklisted a Prayagraj vendor and forfeited a ₹2.5 lakh Performance Bank Guarantee — a real enforcement action against a real EPC. State nodal agencies and DISCOMs are actively suspending and deregistering vendors who miss installs, ignore complaints, or misuse consumer loans.
Treat the rating and complaint process as a live operational risk, the same way you treat a safety incident. The vendors who get hurt are not usually bad actors — they are good installers who lost track of a few jobs and could not prove what they did. For the related claim-side risk, see subsidy rejection reasons.
An operational trust playbook
You protect your rating with habits, not heroics. Build these into every job and blacklisting stays a problem other vendors have.
- Install on time — track every approved job against its one-month deadline and act before it slips.
- Document the handover — photos of the install, signed handover, warranty papers and meter details on file.
- Respond to every complaint fast — log it, acknowledge it the same day, and close it with a record of what you did.
- Keep clean QC — check ALMM-compliant equipment, mounting, wiring and earthing before you call a job done.
- Never touch the loan dishonestly — loan misuse is the one failure that turns a business problem into a criminal one.
Why a system-of-record protects your empanelment
When a complaint lands, the difference between a quick close and a slide up the ladder is evidence. A vendor who can show the install date, the handover photos, the QC checklist and the complaint response closes the issue. A vendor working off WhatsApp and memory cannot, and the DISCOM sees only the complaint.
A single system-of-record turns "we did everything right" into something you can prove on demand. That is what keeps your rating high and your empanelment safe.
How SuryaHub helps you stay trusted and listed
SuryaHub runs each job from consumer selection to documented handover, flags installs nearing the one-month deadline, and logs every complaint and service response with a timestamp and an owner — so you can prove on-time, clean work whenever a DISCOM asks. SuryaHub is pre-revenue; real pilots are Suryantra Energy and RGESPL, and figures here are scheme facts, not guarantees.
Protect your rating with proof
See how SuryaHub tracks deadlines, handovers and complaints in one place.
Related guides
Frequently asked questions
How does the PM Surya Ghar vendor rating system work?+
The PM Surya Ghar vendor rating reflects installation scale, equipment quality, workmanship and service response. The rating is shown to homeowners in the consumer vendor search, so a strong rating wins work and a weak one quietly starves your pipeline. Consistent on-time, clean installs are what build it.
How does a PM Surya Ghar vendor get blacklisted?+
A PM Surya Ghar vendor gets blacklisted through an escalation ladder: a consumer complaint, a DISCOM review, portal suspension, then blacklisting with Performance Bank Guarantee forfeiture for serious or repeated failures. In loan-fraud cases it can escalate further to police and criminal action.
What is the install-within-one-month rule in PM Surya Ghar?+
Once a consumer selects you and the work is approved, you are expected to complete the installation within roughly one month and to respond to complaints promptly. Missing the install window or ignoring complaints is one of the fastest ways for a PM Surya Ghar vendor to attract a low rating or suspension.
Is PM Surya Ghar vendor blacklisting actually enforced?+
Yes. UPNEDA blacklisted a Prayagraj vendor and forfeited a ₹2.5 lakh Performance Bank Guarantee — real enforcement, happening now. DISCOMs and state nodal agencies are actively suspending and deregistering PM Surya Ghar vendors, so the rating and complaint process should be treated as a live operational risk.
How can an EPC avoid PM Surya Ghar blacklisting?+
Avoid blacklisting with a simple trust playbook: install on time, hand over with documented photos and paperwork, respond to every complaint fast, and keep clean quality checks on equipment and workmanship. A system-of-record that proves you did each step protects your rating and your empanelment.
How does SuryaHub help protect empanelment?+
SuryaHub tracks every job from selection to handover, flags installs nearing the one-month deadline, logs complaints and service responses, and keeps a documented QC and handover trail. That record is what protects your rating and empanelment. SuryaHub is pre-revenue; real pilots are Suryantra Energy and RGESPL.
Sources & references
Vendor ratings, the complaint process and enforcement come from primary government sources. Always confirm the current rules and your standing with your DISCOM and the National Portal.
- National Portal for PM Surya Ghar ↗
Vendor ratings, the consumer search and the complaint process.
- Ministry of New & Renewable Energy (MNRE) ↗
Scheme guidelines, vendor obligations and the PBG requirement.
- Press Information Bureau (PIB) ↗
Government statements on vendor enforcement and deregistration.
Written by the SuryaHub team · reviewed against MNRE & National Portal sources · updated 19 June 2026.
Method: Rating, complaint and blacklisting rules are taken from the government sources above and re-checked every 30 days. The UPNEDA / Prayagraj forfeiture is a reported enforcement action. Verify current rules with your DISCOM. SuryaHub is pre-revenue; only Suryantra Energy and RGESPL are real pilots.
Change log: 19 Jun 2026 — first published.